Here you can find the help you need to use our service.

VEHICLE RESERVATION

Is it possible to book vehicle pickup outside of regular office hours?

There are no scheduling issues; delivery operates 24 hours a day, and we'll also provide you with all the directions via WhatsApp, including the address and route to the vehicle pickup location. We prefer that you do this during our office opening hours, and we reserve the right to charge an additional fee if necessary.

How can I modify or cancel my reservation?

To change your reservation, you can contact us via WhatsApp at +39-3516928213. We encourage you to contact us as soon as possible so we can organize in advance and accommodate your request.

RENTAL REQUIREMENTS

What are the age limits for renting a vehicle?

All authorized drivers must be 21 or older, unless otherwise agreed upon (additional fees may apply). For more details, please read the General Rental Agreement Conditions.

What documents should I bring when picking up my vehicle?

You will be asked to provide a valid ID, your driver's license, and to show the signed contract.

What requirements must my license meet in order to rent a vehicle?

To rent a vehicle, you must have a valid driving license from an EU/EFTA country that qualifies for the type of vehicle rented, issued for at least 12 months, which must be shown upon pickup. If you reside in a country outside the European Union, you will need to present both your home country's driving license and a valid international driving license. As an alternative to an international driving license, you can present a Latin-language driving license translated by an embassy or equivalent authority.

How many and what people can drive the rental vehicle?

All persons you specified when making the reservation. All additional drivers must be present at the time of vehicle pickup to show their documents and register their driver's licenses. Additional drivers must also meet the same age and license requirements as the primary driver.

INSURANCE COVERAGE

What coverage do rental cars include?

All our vehicles are covered by Civil Liability (Civil Liability) protection, which guarantees liability coverage for third parties and those transported. However, Civil Liability does not cover injuries suffered by the driver, damage to the vehicle, or theft. The rental rate also includes conventional damage waiver (CDW) and theft waiver (TP). You can always add optional packages to reduce or cancel deductibles. For more details, please refer to Vehicles & Services and the General Conditions of the Rental Agreement.

CREDIT CARD, SECURITY DEPOSIT AND RENT PAYMENT

Is a credit card required to rent a vehicle?

When picking up the vehicle, the contract holder must provide a credit or debit card in their name to guarantee the rental, the same card used at the time of booking.

How much is the security deposit?

The deposit is a sum of money blocked as a precautionary measure and serves to verify the validity of the card presented. The amount blocked depends on the vehicle category. To find out the exact amount of the deposit, please visit our website at Security deposit.

How can I pay my rent?

Rent can be paid online from our website or by clicking the link sent by email or WhatsApp. Our payment management systems allow rent payments with any payment card enabled for online purchases.

VEHICLE REMOVAL

How should I proceed to remove the vehicle?

For your convenience, we offer a shuttle service that will take you directly to your vehicle.

When you arrive at the airport, and as soon as you've collected your luggage, let us know, and a shuttle will pick you up and take you directly to the parking lot where you can retrieve your vehicle.

All you have to do is get off your flight once you've collected your luggage, and simply respond to the WhatsApp message we'll send you or the reservation confirmation email. Within a few minutes, a driver will be waiting for you, ready to greet you and take you directly to your car. The parking staff will be informed of your arrival and will prepare your vehicle in advance, minimizing wait times.

The same applies to returning your vehicle. You'll need to take your vehicle to the parking lot to drop off the keys. If you've booked a transfer to the airport terminal, a shuttle bus will be waiting there to take you directly to the airport entrance, saving you time.

What happens if I'm late picking up the vehicle?

In the event of a flight or train delay, your vehicle will be kept available free of charge for a maximum of 12 hours from the time agreed upon at the time of booking. Beyond this time, an additional fee may apply. However, for your peace of mind and that of our organization, in the event of a delay, we invite you to contact us as soon as possible via WhatsApp at +39-3516928213.

What happens if the car has pre-existing damage?

Our vehicles are generally new and in excellent condition. In any case, if the vehicle has minor pre-existing damage, it will be reported on the Check-In form, which is an integral part of the rental agreement. The Check-In form will be shown to you upon pick-up of the vehicle, and you can enter any damage not noted on the return report. You will then be asked to sign it as acceptance. This way, you can be sure that these damages will not be charged when you return the vehicle.

DURING THE RENTAL

What should I do if my vehicle breaks down or stops on the road?

In the event of a breakdown or an accident that renders your vehicle unusable, you must call our EuropAssistance Roadside Assistance, available 24/7, and follow the operator's instructions at 800.069.157 from Italy or +39-0258245411 for calls from a foreign phone number. Otherwise, click the link: https://integramobilitawego.quickassistance.it/ to initiate the call. Call quickly from your smartphone. We also suggest contacting us as soon as possible at WhatsApp number +39-3516928213.

What should I do in case of an accident/claim with a counterparty?

In the event of an accident, we recommend that you first contact the police at 112 to analyze the situation and verify liability. You must then complete the CAI (Friendly Accident Report) form on board the vehicle (which can be downloaded from our website). Therefore, you must send us a digital copy of the CAI form as soon as possible via WhatsApp and provide the paper copy upon returning the vehicle.

If the vehicle is not running, contact our EuropAssistance Roadside Assistance, available 24/7, and follow the operator's instructions. Calls can be made by calling 800.069.157 from Italy or +39-0258245411 from a foreign phone number. Otherwise, click the link: https://integramobilitawego.quickassistance.it/ and the call will be initiated quickly from your smartphone.

What should I do if my vehicle is stolen?

In the event of vehicle theft, you must contact us immediately via WhatsApp, and we will send you a copy of the vehicle registration certificate, which is required to file a report.

Therefore, you must immediately go to a Public Authority and file a formal report, ensuring that the correct owner of the vehicle is indicated in the top left corner of the registration document.

Within 48 hours, you must go to our vehicle collection point and hand the original report and the vehicle keys to our staff. Our staff will close the rental contract on the date of delivery of the report and the keys. If necessary, a copy of the report can be provided to you.

VEHICLE RETURN

How should I return the vehicle?

You'll need to drive your vehicle to the parking lot to drop off the keys. If you've opted for the shuttle service, a minivan will be waiting to take you directly to the airport entrance, so you won't have to waste your time!

Is it possible to return the vehicle earlier than planned?

Yes, it is possible by giving us at least one day's notice via our WhatsApp number. The return method will be the same as if you had completed the rental. Unused days will not be refunded.

How should I proceed with refueling?

We will deliver the vehicle with a full tank of fuel, and we ask our customers to return it with a full tank. If for any reason you are unable to refuel the vehicle before returning it, we will arrange for it using the Paid Refueling service indicated in the Rental Agreement. You will also be charged for the missing fuel.

Can I return the vehicle to a different rental location than where I picked it up?

It is always possible to book a return of the vehicle at a location other than the one available at the time of booking, as specified in the Rental Agreement. However, if you need to return the vehicle to a station other than the one specified in the Rental Agreement, please notify us as soon as possible via WhatsApp, and we will confirm the feasibility of the request. If so, the additional costs calculated based on the selected station may be charged via online payment, after receiving the link to the payment site, via email or WhatsApp, or may be paid upon return of the vehicle.

How does the detection, quantification, and collection of potential damages work?

If new damage is found on the vehicle upon return, this information must be entered on the Vehicle Check-Out form. Once received, our staff will provide you with full details on the extent and value of the damage detected. The most common damages are assessed in our "Damage Table," which is regularly updated by industry professionals and based on ANIA's price lists and schedules. In these cases, you will therefore have the option to pay any additional costs for damages upon return of the vehicle. For particularly significant damages, the assessment will be made through the preparation of a Certified Technical Estimate, and our Customer Service Department will inform you in a timely manner about the collection procedures. For more details on damage management procedures, please visit our dedicated website Economic & Responsability

AFTER THE RENTAL IS OVER

When will the security deposit be released?

Our systems release the security deposit within a few hours of closing the rental agreement.

However, it may happen that the released amount is not immediately available on your bank statement. Unfortunately, we can release the funds, but we have no control over the actual crediting times. These are coordinated by the cardholders and interbank transactions, but are typically from a few hours to a few days.

If you have any questions or concerns and your rental has already ended, we encourage you to contact us for information or assistance.

I received a traffic ticket during my rental, what should I do?

The Authority that issued the fine will send the fine to our company, which will not be able to pay it on behalf of the Client. Therefore, we will communicate the details of the Rental Agreement holder to the Authority that issued the fine. The Authority will then notify you directly at your home address by sending you the violation report. In any case, we will communicate the details of the violation to you by email or regular mail. The report re-notification service is subject to a fee and includes an amount indicated in the Rental Agreement and the Price List.

How do I get my rental invoice and documentation?

The main rental documents (contract, invoice, any technical damage estimate, any cancellation/debit slip, etc.) will be delivered to you immediately after issuance and sent to you by email.